1 What this policy covers

This Privacy Policy explains how StreakoAI collects, uses, and protects information when you visit streakoai.com or use our products, including StreakoWats and StreakoMed.

2 Information we collect

We collect information you give us directly, such as your name, business name, email address, and WhatsApp Business number when you sign up or contact us. We also collect information generated through your use of the Services, such as conversation volume, uploaded documents, and configuration settings.

3 How we use information

We use this information to provide and improve the Services, respond to support requests, send account and billing communications, and — where you've agreed — share product updates.

• Operating your internal team and client agent conversations
• Matching document requests to the right client record
• Monitoring usage against your plan's conversation and team-number limits
• Troubleshooting and improving the accuracy of AI responses

4 WhatsApp & message content

Messages sent and received through your connected WhatsApp Business number are processed to generate responses and are matched against the documents and records you've uploaded. This content is handled as your business data, not shared across other customers, and is subject to Meta's own WhatsApp Business terms in parallel with this policy.

5 Sharing & third parties

We share information with service providers who help us operate the Services — including Meta (for WhatsApp Business connectivity) and our AI processing provider — under confidentiality obligations. We don't sell personal information.

6 Data retention & security

We retain account and conversation data for as long as your account is active, or as needed to comply with legal obligations. We use industry-standard safeguards to protect data in transit and at rest, though no system can be guaranteed fully secure.

7 Your choices & rights

Depending on where you're located, you may have rights to access, correct, export, or delete your personal information. You can reach out any time to make one of these requests.

8 Changes to this policy

We may update this Privacy Policy from time to time. We'll update the date at the top of this page, and where changes are material, we'll let active customers know directly.

9 Contact

Questions about this policy or your data can be sent to [email protected] or through our contact page.